Support Policy for School of BioNatural Medicine

1. Introduction The School of BioNatural Medicine is committed to providing excellent support to enhance your educational experience. This Support Policy outlines the types of assistance provided, our response times, and how you can access support.

2. Types of Support Provided

• Technical assistance for website access and navigation

• Help with course registration and enrollment

• Clarification of billing and payment queries

• General inquiries regarding courses and content

3. How to Request Support Support requests can be submitted via:

• Online contact form available on our website

4. Response Time We aim to acknowledge all support requests within 24 hours during regular business days (Monday to Friday, excluding public holidays). Most queries are resolved within 48-72 hours. Complex issues may require additional time, and we will inform you accordingly.

5. Support Limitations Support services do not include:

• Individualised medical or health consultations

• Personalized tutoring beyond standard course support

• Technical issues related to your own devices or external software

6. Feedback and Suggestions We welcome feedback and suggestions to improve our support services. Please provide feedback via our contact form or email.

7. Policy Updates We may update this Support Policy periodically. Any changes will be reflected on this page with a new effective date.

8. Contact Information For support inquiries, please reach out via our website’s contact page or directly email us at [insert email address].

Thank you for choosing the School of BioNatural Medicine. We are here to assist you on your educational journey.